Shipping, Returns & Warranty

310z SHIPPING & RETURN POLICY

EFFECTIVE DATE: Jan 1, 2021

SHIPPING

All orders processed through www.310z.io will be shipped within 5 days through USPS or UPS services.

    RETURNS

    All UNUSED and UNOPENED products purchased through www.310z.io may be returned for a full refund within fourteen (14) days following the date of purchase.

    If you are not satisfied, please e-mail us at info@310z.io, with a tracking number attached, and return it to our shipping address located under our contact page.

    All returns are for the cost of the product only and subject to a 20% restocking fee.

    Conditions for Return

    You may return an unused product purchased at www.310z.io within the above return period, subject to your compliance with the following conditions:

    *You include all original packaging in like new condition, *You include all accessories and documentation in undamaged, unused new condition, *You include the product in undamaged, unused like new condition, and *You include a receipt documenting your purchase of the product at www.310z.io within the above return period.

    How to Return your Product

    To initiate your return, please use the following procedure:

    *Contact 310z Customer Support at info@310z.io. After we receive your email, and have confirmed that your product is eligible for return, we will provide you with the appropriate return address for the item. The customer must pay the shipping for the return package. Include the product and all required items listed above in the section “Conditions for Return.” The receipt of purchase must indicate the product to be returned, price paid, and date of purchase. *Ship the package at your local UPS or FedEx drop-off location.

    Refund Timing

    310z will endeavor to issue a refund to the instrument of purchase within 10 business days of receiving an unused returned product that complies with the conditions for return set forth above. 310z reserves the right to deduct the cost of shipping from your order.

    WARRANTY

    All product comes with a free 3 month warranty with photo proof of damage - order number/date will be referenced.

     

    *By purchasing products from 310z, you accept the liability for use with our products. We do not accept liability for purchased goods.*

     

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